At NED we want every transaction to go as smoothly as possible, but in rare cases an issue may occur. Because a NED transaction is an agreement between a supplier and customer, the customer must contact the supplier to resolve any issues.
Payments and transactions
To protect your security and privacy, your bank cannot provide NED with information about why your payment was declined (if that occurs). Because of this, you most likely need to contact your bank directly to solve most payment issues.
Contact your bank to resolve any payment issues even if:
Steps that you can take to resolve payment issues:
Cancelling payments or orders
After initiating a payment, NED cannot cancel it. If you wish to cancel a payment you should contact the supplier to whom you submitted the payment. Depending on the circumstances (including the supplier’s refund policy), the supplier may issue a refund to you.
If you contact a supplier directly about cancelling an order, note that:
Suppliers might be able to make changes to an order if they have not yet shipped it, but some suppliers begin processing orders almost as soon as they are placed. If you want to change or cancel your order, contact the supplier directly. If they have already processed a charge for the order, suppliers can initiate refunds in certain circumstances. You should consider the relevant supplier’s policies for clarification on returns, cancellations and refunds prior to making any purchases from them.
NED cannot cancel or change an order on your behalf and can't refund you for purchases. If you email us for these reasons, we will ask you to contact the supplier, by which time they might have already shipped the item to you.
Complaints regarding payments, products or deliveries must be sent directly to the supplier the product is purchased from.
If you have a question or complaint about the NED website, please contact us via email on firstname.lastname@example.org or mail the team at the below address:
NED Support, Indigo Australasia Incorporated, The Niche, 11 Aberdare Road, Nedlands, 6009 WA
Please do not send payments or return items to this address.
For information on product returns, please view our Refund and Returns Policy.
(This policy was last modified on 29.07.2021)