Payments Policy

Payments Policy

ABOUT PAYMENTS

At NED we want every transaction to go as smoothly as possible, but in rare cases an issue may occur. Because a NED transaction is an agreement between a supplier and customer, the customer must contact the supplier to resolve any issues. 

Payments and transactions

To protect your security and privacy, your bank cannot provide NED with information about why your payment was declined (if that occurs). Because of this, you most likely need to contact your bank directly to solve most payment issues.

 Contact your bank to resolve any payment issues even if:

  • You have successfully used the payment method on a previous order
  • Part of your order has already been charged and shipped successfully
  • You have funds available in your bank account or on your credit card to cover the cost of the order

Steps that you can take to resolve payment issues:

  • Contact your bank about payment security policies. Your bank might flag any unexpected activity on your account. This may include first-time orders and high-value purchases, regardless of the amount of funds available or your credit limit. Your bank might require your verbal authorisation to proceed with a transaction.
  • Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank might block your account from any further activity regardless of available funds in the account. Your bank might require you to request a higher purchase limit to complete the transaction.
  • Contact your bank about payment authorisations and funds. When you place an order using NED, our online payment processor will electronically contact your card's issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This is communicated by means of a full authorisation for the amount of the purchase. If you make changes to your order or cancel items or if your order contains multiple items in more than one shipment and/or from multiple suppliers, your card might be authorised for each change and funds might be reserved against your account for each authorisation. Some banks might hold these authorisations for 7 to 10 business days.
  • If your payment is declined because of lack of available funds, contact your bank to confirm whether the funds are available for new purchases. If you can't resolve the payment issue with your bank in a timely manner you can change the payment method on your order to another card.

 

Cancelling payments or orders

After initiating a payment, NED cannot cancel it. If you wish to cancel a payment you should contact the supplier to whom you submitted the payment. Depending on the circumstances (including the supplier’s refund policy), the supplier may issue a refund to you.

If you contact a supplier directly about cancelling an order, note that:

Suppliers might be able to make changes to an order if they have not yet shipped it, but some suppliers begin processing orders almost as soon as they are placed. If you want to change or cancel your order, contact the supplier directly. If they have already processed a charge for the order, suppliers can initiate refunds in certain circumstances. You should consider the relevant supplier’s policies for clarification on returns, cancellations and refunds prior to making any purchases from them.

NED cannot cancel or change an order on your behalf and can't refund you for purchases. If you email us for these reasons, we will ask you to contact the supplier, by which time they might have already shipped the item to you.


COMPLAINTS

Complaints regarding payments, products or deliveries must be sent directly to the supplier the product is purchased from.

If you have a question or complaint about the NED website, please contact us via email on support@askned.com.au or mail the team at the below address:

NED Support, Indigo Australasia Incorporated, The Niche, 11 Aberdare Road, Nedlands, 6009 WA

Please do not send payments or return items to this address.

For information on product returns, please view our Refund and Returns Policy.

(This policy was last modified on 29.07.2021)